On September 24, 2021, on the request of the state of Tennessee, the U.S. Division of Well being and Human Providers deployed a workforce of 15 healthcare professionals, together with security and administrative help officers, from the Nationwide Catastrophe Medical System (NDMS) to Baptist Memorial Hospital-Memphis in Memphis, TN. The workforce’s mission: to reinforce the hospital’s emergency division and supply a lot wanted help to native workers.
On the third day of their deployment, NDMS workforce members arrived for his or her shift and have been met with a line of 20 ambulances from the road entrance of the hospital to the emergency division entrance. Contained in the hospital, the emergency division was filled with sufferers ready to be seen. Each affected person room was full. Sufferers have been lined up in hallway beds. Much more sufferers have been on ambulance gurneys the place ambulance crews waited their flip to offer a report so sufferers may very well be evaluated and triaged within the emergency division. Nearly all of the ambulances outdoors nonetheless had sufferers inside, ready their flip to be introduced into the emergency division. The hospital was positioned on essential advisory due to the terribly excessive quantity of walk-in sufferers and ambulance arrivals.
Because the NDMS workforce walked from the parking zone to start their 12-hour night shift, they surveyed the road of ambulances. The duty earlier than them was daunting, however the NDMS workforce was as much as the problem. After a fast briefing by NDMS Group Commander Mark Grey, the workforce shortly moved to the emergency division to start out their shift early. They instantly built-in with the hospital’s workers to offer affected person care.
It was an all hands-on-deck scenario. The workforce assisted in triaging the ambulance sufferers, transferring sufferers to inpatient rooms, offering medical remedy, helping with discharging sufferers, making ready rooms for brand new sufferers, organizing the ready room for efficient triage, and supporting the workers in any method they might. The NDMS workforce security officer, logistical officer, and administrative personnel pitched in by retrieving gurneys from all flooring of the hospital in order that the medical groups may give attention to direct affected person care and never fear about retrieving tools and restocking provides.
At 11 pm, 5 hours after the NDMS workforce had arrived, Baptist Memphis’ Emergency Division was taken off essential advisory standing (an incredible feat) and was open for all ranges of affected person care. All through the remainder of their shift, the NDMS workforce continued to help in triage, direct affected person care, transferring sufferers to inpatient rooms, reconditioning the emergency division affected person care rooms, restocking provides, and making ready for extra sufferers and ambulances to reach.
By 6:45 AM, the NDMS workforce had helped Baptist Memphis workers filter the emergency division by transferring the recognized sufferers to the inpatient flooring, discharging these sufferers as acceptable, and ensuring different sufferers nonetheless within the emergency division have been nicely cared for. Just one ambulance was within the entrance bay, and an empty ready room that was ready for the morning begin of latest affected person arrivals.
Though exhausted, the workforce was happy at how the evening ended.
When the workforce was requested what they considered what they did; they have been proud, glad with the outcomes, and nonchalantly stated “We’re NDMS … that is what we do.”